If you have any really serious issues, we may ask you to use our Archive Data feature. This takes a snapshot of what is happening on your device at the time and sends it to our developers so we can look into it further.
To Archive Data, you need to do the following:
- Go to the main events section.
- Locate "Settings" and tap.
- Tap the words "Archive Data". When you do this, it will generate a small numerical code, which you will need to send over to us.