About Syncing your Device
Syncing your device before and after your events is essential in order for all of your data to be accessible in your Talent Pool, but also so you have all new events available on your device. We recommend syncing your device at least a couple of hours before your event to ensure that your event is visible on your device to start capturing data.
Your device should sync automatically whenever you connect to a strong source of wifi. If you are connected whilst you are capturing data, it will all sync back to the dashboard immediately. If you are not connected, as soon as you connect to the wifi source later on, this process will start.
If your device isn't syncing automatically, you can manually force a sync.
- Once you have selected the app and are in the events screen, you will see at the top of the screen "Synced x minutes/seconds ago, pull down to refresh".
- Swipe down on the screen and the message will change to "Synced just now, pull down to refresh".
- You can also do this by selecting the event you want to sync and swiping down on the screen.
Check the online dashboard to see if all data has synced
- You can check the devices page on the online dashboard to see if your device has fully synced up, to find out more about this, please read the Devices article.