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  2. Troubleshooting & FAQ's

Troubleshooting & FAQ's

Solutions for common errors and frequently asked questions.

FAQ's - Data Capture Dashboard

  • 1. What's the difference between a Data Capture & Guestlist event forms?
  • 2. What's the best way to make an event form?
  • 3. How do I add an autoemail or sms?
  • 4. When I try to add an autoemail/sms, I can't see the one I want in the list?
  • 5. What option do I select when adding an email?
  • 6. How do I set up a reminder email/sms?
See all 7 articles

FAQ's - Data Capture App

  • 1. Is the password for the app the same as the dashboard?
  • 2. How do I refresh the app?
  • 3. Can I log out of the app?
  • 4. I'm not sure if all my data has synced
  • 5. How do I update the app/device?

FAQ's - Talent Pool

  • 1. What information do the three sections on the dashboard represent?
  • 2. How do I find the students I want to contact?
  • 3. How do I create a contact list for sending an SMS or Email campaign?
  • 4. How do I add a tag?
  • 5. How do I create an SMS?
  • 6. How can I find out how effective my attraction strategies were?

FAQ's - Email

  • 1. How do I upload a contact list?
  • 2. When I send a test email, the 'text only' version doesn't match the HTML visual version?
  • 3. What are validation errors and how can I fix them?
  • 4. How do I send an email test for Feedback and/or Approval?
  • 5. How do I send a split test?
  • 6. How can I resend my email to non-openers?
See all 8 articles

Troubleshooting - Data Capture

  • Integrate Dashboard
  • Integrate App
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